Returns & Exchanges
At Akoya Mockups, we strive to ensure your digital assets meet your professional standards through a transparent and fair return process. If you are not completely satisfied with your purchase, our support team is here to assist with technical troubleshooting or refund eligibility.
Review Eligibility
Ensure your request is submitted within 14 days of purchase and that the digital files have not been extensively downloaded or used in commercial projects.
Submit a Request
Contact our support team via email with your order number and a brief explanation of why the mockup does not meet your project requirements.
Technical Assessment
Our design team will review your request to determine if a technical fix is available or if a full refund is the appropriate next step.
Receive Refund
Once approved, your refund will be processed back to your original payment method within 5 to 7 business days, and access to the digital file will be revoked.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing